Payment Policy

1. Accepted Payment Methods

American Express

Diners Club

Discover

JCB

Maestro

Mastercard

Visa

All payment channels comply with international financial security standards, ensuring a safe and reliable checkout process.

2. Payment and Order Settlement Process

Browse products, select your size, add items to your shopping cart, and proceed to the checkout page.

Enter an accurate shipping address, select one of the supported payment card types listed above, input your card details, and complete the payment.

Our system receives immediate notification of your payment. Once payment is successfully verified, the order is confirmed and sent to the warehouse for picking, packing, and shipping arrangements.

Funds are officially settled to Bowtique's merchant account once your package has been dispatched.

All transactions are settled in US Dollars (USD). Cash on Delivery (COD) is not supported for online orders.

3. Payment Security

All payment data transmission utilizes SSL bank-grade encryption technology. We never store your full credit card number, CVV security code, or other sensitive card information on our web servers.

All card payments are processed by certified third-party payment service providers who strictly adhere to global payment privacy regulations to prevent data breaches.

We automatically screen every transaction for risk to intercept unusual card activity, stolen card usage, and fraudulent payments.

If you notice an unauthorized charge from Bowtique on your bank statement, please contact our customer service team within 24 hours and cooperate with your bank for verification.

4. Order Confirmation Mechanism

Once payment is approved, the system automatically sends an order confirmation email to the address you provided. This email includes the order number, purchased items, payment amount, shipping address, and estimated delivery time.

You can also log in to your Bowtique member account at any time to check your order's payment status.

Orders not paid for within 24 hours will be automatically cancelled by the system to prevent inventory from being held unnecessarily. If your payment was successful but you did not receive a confirmation email, please check your spam/junk folder first, then contact customer service to retrieve your order record.

5. Common Payment Issues and Solutions

Scenario 1: Payment keeps failing

Possible causes: Insufficient funds, daily online transaction limit reached, billing address mismatch, or international online payment function not enabled on the card.

Solutions: Check your balance and transaction limits, enable international online payment permissions, verify that the billing address matches your bank records, and then try the payment again.

Scenario 2: Duplicate charges but only one order generated

Solutions: Duplicate charges will be automatically refunded by the payment system within 1–3 business days. If the refund has not been received after this period, please email us a screenshot of the bank charge and your order number so we can process a manual refund.

Scenario 3: Payment successful, but order shows as unpaid

Cause: Data synchronization delay between the payment channel and our system.

Solutions: Please wait 1–3 hours and refresh the order page. If the status remains incorrect, contact customer service and provide proof of payment for manual verification.

Scenario 4: Refund not received after return request approval

All refunds will be returned to the original payment account. The time it takes for funds to appear depends on the card issuer's processing speed, typically 3–7 business days. If you have not received the refund after 7 business days, please provide the refund transaction reference number so we can investigate.